Thursday, August 11, 2011

Gatekeepers. I hate them.

"Good news, Daisy! You're off the wait list for our clinic. We have an opening on August 31 at 7 AM."
Me: I'm sorry, I can't make that date and time. What else is available?
Gatekeeper: We have an opening Monday, August 1st, at 8:00 AM.
Me: I'll take that one.
Gatekeeper: We'll send out paperwork for your initial appointment.

Scene: Daisy getting mail on Friday.
Me: Oh, no! This date is wrong! It says August 31 at 7! I said no to that date!
(calls clinic, connects with new gatekeeper, explains problem)
Gatekeeper: Okay, we'll cancel the 7:00 appointment on August 31st.
Me: I have 8:00 on the 1st on my calendar.
Gatekeeper: With which doctor?
Me: (reads name off paperwork)
Gatekeeper: He's not even here on the 1st. Your appointment is on the 31st.
Me: No, I refused that date. It doesn't work for me.
Gatekeeper: Okay, we'll cancel the 7:00 appointment on August 31st and put you back on the wait list.
Me: But... but... I've been waiting since March.
Gatekeeper: Is this okay?
Me: No, it's not okay. (pause) It doesn't sound like there's any other option.
Gatekeeper: (pause) Thank you. Goodbye.

Now what? Another five months' wait? The local health care system certainly doesn't take depression very seriously. I guess I'm on my own - again. Still.

Note to self: it's a marathon, not a sprint. Take time, and look at the big picture. Family doc is doing a good job so far; all will (eventually) be well.

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Blogger Charade said...

How frustrating for you to have to deal with such an uncaring gatekeeper to "healthcare," this country's fastest growing business segment. I wish there were something your readers could do to help.

And I hope you're finding at least a little solace in watching the Brewers, though, as they keep putting more distance between themselves and my favorite team - the Cardinals.

8/11/2011 12:20 PM  

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